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CBSE Class 12 Consumer Protection Notes: In this article, students can find revision notes for CBSE Class 12 Business Studies Chapter 11, Consumer Protection along with a PDF download link for the same. Business Studies Class 12 Consumer Protection notes will help you in understanding and memorizing important parts of the chapter in an easy and convenient manner.
Consumer Protection Class 12 Notes: In this article, students can find the revision notes for Class 12 Business Studies Chapter 11, Consumer Protection, along with a PDF download link for the same. These short and handwritten notes on Class 12 Consumer Protection are for students to help them in easy and effective rapid preparation during the examination.
Consumer Protection is probably one of the most essential chapters from Class 12 Business Studies NCERT since it displays the laws governing consumer rights in the country, the discussion on rights, the role of citizens, and much more detail. Having a thorough look at the chapter will help you easily understand and analyze the chapter. The revision notes will then assist you in the last-minute revision during the examination.
Related:
CBSE Class 12 Business Studies MCQs
CBSE Class 12 Business Studies Mind Maps
NCERT Solutions for Class 12 Business Studies 2023-2024
Revision Notes for Class 12 Business Studies Chapter 11 Consumer Protection
Importance of Consumer Protection
- Sale of adulterated goods such as adding inferior substances to the product being sold
- Sale of counterfeit goods such as selling a product of lesser value than the real product.
- Sale of sub-standard goods such as the sale of products that do not meet the prescribed quality standards.
- Sale of duplicate goods
- Use of malfunctioning weights and measures that lead to underweight of products.
- Black marketing and hoarding eventually lead to scarcity of the product and a rise in the price of the same.
- Overcharging a product, i.e., charging a product above its Maximum Retail Price.
- Supplying of defective goods.
- Advertisements that are misleading, i.e., advertisements that falsely claim a product or a service to be shown as superior quality, grade, or standard when not in real.
- Supply of inferior services, i.e., quality of service lesser than the condition agreed.
Importance of Consumer Protection from Consumer’s point of view
- Consumer Ignorance
- Unorganised Consumers
- Widespread Exploitation of Consumers
Importance of Consumer Protection from Business point of view
- Long-term Interest in Business
- Business uses society’s Resources
- Social Responsibility
- Moral Justification
- Government Intervention
The Consumer Protection Act, 2019
The Consumer Protection Act 2019 seeks to protect and promote the consumers’ interest through speedy and inexpensive redressal of their grievances. The Act confers certain rights to consumers with a view to empowering them and to protect their interests.
Who is a consumer?
Under the Consumer Protection Act 2019, a consumer is a person who buys any goods or avails services for a consideration, which has been paid or promised, or partly paid and partly promised, or under any scheme of deferred payment.
Consumer Rights
- Right to Safety
- Right to be informed
- Right to be assured
- Right to be heard
- Right to seek redressal
- Right to Consumer Education
Consumer Responsibilities
- Be aware of various goods and services available in the market so that an intelligent and wise choice can be made
- Buy only standardized goods as they provide quality assurance. Thus, look for ISI mark on electrical goods, FPO mark on food products, Hallmark on jewelry, etc
- Learn about the risks associated with products and services, follow the manufacturer’s instructions, and use the products safely
- Read labels carefully so as to have information about prices, net weight, manufacturing and expiry dates, etc
- Assert yourself to ensure that you get a fair deal.
- Be honest in your dealings. Choose only from legal goods and services and discourage unscrupulous practices like black-marketing, hoarding, etc
- Ask for a cash memo on the purchase of goods or services. This would serve as proof of the purchase made
- File a complaint in an appropriate consumer forum in case of a shortcoming in the quality of goods purchased or services availed. Do not fail to take action even when the amount involved is small.
- Form consumer societies which would play an active part in educating consumers and safeguarding their interest
- Respect the environment. Avoid waste, littering, and contributing to pollution
Ways and Means of Consumer Protection
- Self-regulation by Business
- Business Associations
- Consumer Awareness
- Consumer Organisations
- Government
Redressal Agencies Under The Consumer Protection Act
For the redressal of consumer grievances, the Consumer Protection Act 2019 provides for the setting up of a three-tier enforcement machinery at the District, State, and National levels, known as the District Consumer Disputes Redressal Commission.
Relief Available
- To remove the defect in goods or deficiency in service.
- To replace the defective product with a new one, free from any defect
- To refund the price paid for the product, or the charges paid for the service
- To pay a reasonable amount of compensation for any loss or injury suffered by the consumer due to the negligence of the opposite party
- To pay punitive damages in appropriate circumstances.
- To discontinue the unfair/ restrictive trade practice and not to repeat it in the future
- Not to offer hazardous goods for sale
- To withdraw the hazardous goods from the sale
- To cease manufacture of hazardous goods and to desist from offering hazardous services
Role of Consumer Organisations And Ngos
- Educating the general public about consumer rights by organizing training programmes, seminars, and workshops
- Publishing periodicals and other publications to impart knowledge about consumer problems
- To test the relative qualities of competing brands and publish the test results for the benefit of consumers.
- Encouraging consumers to strongly protest and take action against unscrupulous exploitative and unfair trade practices of sellers.
- Providing legal assistance to consumers by way of providing aid, legal advice, etc. in seeking legal remedy.
- Filing complaints in appropriate consumer courts on behalf of the consumers.
- Taking the initiative in filing cases in consumer courts in the interest of the general public, not for any individual.
To download the complete revision notes for Class 12 Chapter 11 Consumer Protection, click on the link below
Also Read:
CBSE Class 12 Business Studies Syllabus 2023-2024
CBSE Class 12 Business Studies Sample Paper 2023-2024
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