How Do You Handle Conflict? Best Sample Answer for Interviews

The interviewer is asking you this question because they want to make sure you are the type of employee who takes ownership of conflict when it occurs to resolve it for the team’s benefit. Inevitably, conflict will occur in the workplace; whether it’s a conflict of ideas or a clash of personalities, conflict will happen.

Now, the hiring manager wants to hire people who resolve conflict themselves. Therefore, whatever you do, do not answer this question by saying you would inform your manager about the conflict so they could deal with it! If you say that, you will fail the interview…

Employers ask this to assess your interpersonal skills, emotional intelligence, and ability to resolve workplace tensions constructively.

Below is a strong, scripted example you can adapt for your own interview preparation:

“I handle conflict maturely and professionally. First, I assess my words and actions to ensure I am not the cause. Second, I will meet privately with the person who the conflict is with to ascertain their views as to why the conflict has occurred. Finally, I will hold open and honest conversations with the person to find an amicable way forward that resolves the conflict and benefits the team!”

To take your response even further, consider adding:

• A real-life example: Briefly describe a past situation where you successfully resolved a conflict.

• An emphasis on empathy: Mention how you consider the other person’s perspective to reach common ground.

• A link to your values: Connect your approach to teamwork, collaboration, or company culture.