10 Things To Know About A Retail Management Career
Work It Daily If you are already on the path to becoming a retail manager or are simply considering it, here are some important and interesting things to consider before…
Why Contact Centers Are A Good Way To Start Your Career
Work It Daily Later in this post, I’ll be discussing these questions with Ed Lucio, a New Zealand data science expert for Spark (telecom provider) and former lead data scientist…
CSAT vs. Sentiment Analysis: Which Is Better?
Work It Daily During the pandemic, organizations had to interact with their customers digitally. Contact centers provided the company’s “human face.” Without face-to-face interactions, it is a lot harder to…
How To Reduce Average Handling Time (AHT) In Contact Centers
Work It Daily It’s common knowledge that approximately 65% of contact center costs are staffing costs. Inbound staff get paid by the hour. If your cost per call is USD…
How To Prepare An ROI Calculation
Work It Daily A very experienced technical sales professional told me something very interesting. Nearly all business-to-business sales attempt to replace an existing solution. He said: “Companies buy solutions that…
Great Ways to Improve Customer Service in Your Brand | Mike McRitchie | Resume and LinkedIn Profile Writer
Mike McRitchie | Resume and LinkedIn Profile Writer | Telecom Marketing Content Writer Great customer service is the essence of a successful modern business, and it is vital that you…
4 Strategies for Improving Your Customer Service in 2022
Personal Branding Blog – Stand Out In Your Career What makes a business successful? Some would say great products, others might argue it’s great employees. And while both of those…
Pulling The Tiger’s Teeth: How To Deal With Angry Customers
Work It Daily Millions of people work in customer service. Customer service roles vary from contact center agents handling enquiries about a 10-dollar bus service to account directors managing billion-dollar…
How to Offer Your Clients the Best Care | Mike McRitchie | Resume and LinkedIn Profile Writer
Mike McRitchie | Resume and LinkedIn Profile Writer | Telecom Marketing Content Writer https://unsplash.com/photos/9_SaFlgwFdA Whether you’re working with a few clients or juggling many clients at once, there is no…
4 Ways to Increase Customer Renewals
Personal Branding Blog – Stand Out In Your Career American companies lose nearly $140 billion annually to avoidable customer churn — that’s a number that would be frightening if it…