Why Contact Centers Are A Good Way To Start Your Career
Work It Daily Later in this post, I’ll be discussing these questions with Ed Lucio, a New Zealand data science expert for Spark (telecom provider) and former lead data scientist…
Pulling The Tiger’s Teeth: How To Deal With Angry Customers
Work It Daily Millions of people work in customer service. Customer service roles vary from contact center agents handling enquiries about a 10-dollar bus service to account directors managing billion-dollar…