5 Operational Challenges That Could Derail Your Business In 2024
Work It Daily In the dynamic world of business, real challenges demand decisive actions and a willingness to drive change. My experience in reviving a business serves as a vivid…
Executive Spotlight: How To Manage Business Relationships
Work It Daily Whether you’re an entrepreneur, professional, or aspiring leader, learning how to manage business relationships is an important skill that can drive success in your career. By elevating…
Executive Spotlight: The Importance Of Sustainable Business Practices
Work It Daily Sustainability is important in every aspect of life, including business. It’s no secret that sustainable business practices can increase efficiency, drive long-term success, and create a better…
Is Your Extranet A Customer Experience Differentiator?
Work It Daily Are you terrified of screwing up a job interview? Does the thought of writing a cover letter horrify you? Are you scared to network with others? What…
Executive Spotlight: How To Handle Working With Difficult Customers
Work It Daily You don’t have to work in customer service to work with difficult customers. In the business world, a customer is anyone (an individual or business) that purchases…
The Secret To Building Brand Loyalty
Work It Daily Taylor Swift is a dominant brand, leading the industry for over 15 years with a loyal fan base. She recently released her tenth studio album titled “Midnights”…
CSAT vs. Sentiment Analysis: Which Is Better?
Work It Daily During the pandemic, organizations had to interact with their customers digitally. Contact centers provided the company’s “human face.” Without face-to-face interactions, it is a lot harder to…
How To Reduce Average Handling Time (AHT) In Contact Centers
Work It Daily It’s common knowledge that approximately 65% of contact center costs are staffing costs. Inbound staff get paid by the hour. If your cost per call is USD…
Pulling The Tiger’s Teeth: How To Deal With Angry Customers
Work It Daily Millions of people work in customer service. Customer service roles vary from contact center agents handling enquiries about a 10-dollar bus service to account directors managing billion-dollar…
“What’s In It For Me?” The 3-Stage Guide To Answering This Question
b'Work It Daily' Why should I pay for that? A U.S. company had a sales affiliate in the Czech Republic. Individual sales and marketing managers had various projects. Their country…