How To Improve Help Desk Performance
Work It Daily Technology is seemingly ubiquitous within organizations. When things go wrong, whom does the end user typically reach out to for help? The help desk! In many organizations,…
Why Contact Centers Are A Good Way To Start Your Career
Work It Daily Later in this post, I’ll be discussing these questions with Ed Lucio, a New Zealand data science expert for Spark (telecom provider) and former lead data scientist…
How To Improve The Efficiency Of Your Help Desk
Work It Daily Does your help desk support team feel like it’s “Groundhog Day” and they’re answering the same questions over and over again? Yes, that’s what they do, but…