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Work It Daily Without face-to-face interactions, it is a lot harder to understand how your customers feel, since you cannot experience customer behavior directly. Running a contact center is like…
Work It Daily If you feel people are a means to an end and you don’t value the individual as a human being but rather more as an asset only,…
Work It Daily Recently, I went to buy a ticket on a major railway using their cobranded credit card. In their shopping cart, I selected their cobranded card from the…
Work It Daily We recently asked our leading executives what cost-cutting measures their industry takes when hard times hit. Here are their responses… Andrea Markowski, Marketing Executive Image from Bigstock…
Work It Daily The interview is one component of the job search process that most people love to hate. While it serves as a sign from the employer that you…
Work It Daily If your resume has made it into the “yes” pile, then the first thing a company will do is a phone screening. The purpose of this is…
Work It Daily Change Management As A Transformation Agent Bigstock Throughout my career, I have been a part of several change management initiatives (or projects) whereby companies have made a…
Work It Daily Asking questions in your job interview not only makes you stand out in positive ways. It also helps you find out things you need to know (during…
Work It Daily “EDIP” is an acronym for “explain, demonstrate, imitate, and practice.” I reasoned that a machine gun is a piece of technology, and so is a computer program.…
Work It Daily Do your nerves get the best of you during job interviews? Do you feel embarrassed when you talk about your accomplishments to others? If so, we’re here…